Orders
Browse the shop, add items to your cart, and proceed to checkout. You can check out as a guest or sign in to save your details for next time. We accept all major credit cards, PayPal, and cash on delivery.
Orders can be modified or cancelled within 2 hours of placing them. After that, the order is sent to fulfilment and changes are no longer possible. Please contact us immediately at hello@ecomfront.com if you need to make a change.
Once your order ships, you'll receive a confirmation email with a tracking number. You can also track your order in My Account → Orders at any time.
Orders can be cancelled due to items going out of stock, a payment verification failure, or a failed fraud check. You'll always receive an email explaining the reason, and any charges will be fully refunded within 3–5 business days.
Shipping
- Standard (FREE): 5–7 business days
- Express ($9.99): 2–3 business days
- Overnight ($19.99): Next business day
Yes! We ship to 40+ countries. International shipping rates and delivery times vary by destination — the exact cost is calculated at checkout. Note that customs duties and taxes are the buyer's responsibility.
Standard shipping is free on all domestic orders over $99. Coupon codes do not count toward the free-shipping threshold. During sale events, the threshold may be lowered — watch the banner at the top of the page.
Returns & Refunds
We accept returns within 30 days of delivery for items in their original, unworn condition with tags attached. Sale items and intimates are final sale and cannot be returned.
Go to My Account → Orders, select the order, and click "Start Return." Print the prepaid label, pack the item securely, and drop it at any UPS location. Refunds are processed within 5–7 business days of receiving the item.
We don't offer direct exchanges. The fastest way to get a different size or colour is to return the original item and place a new order. This ensures you get the item before stock runs out.
Payments
We accept Visa, Mastercard, American Express, Discover, PayPal, and Cash on Delivery (domestic orders only). All card transactions are processed over a 256-bit encrypted SSL connection.
Yes. EcomFront is PCI-DSS compliant. We never store raw card numbers on our servers — payments are tokenised via our payment processor. You can safely save a card to your account for faster checkouts in the future.
Yes — enter your promo code in the coupon field on the cart page. Only one code can be used per order. Gift cards can be applied at checkout by entering the code in the same field. Gift cards never expire.
Account
No — you can check out as a guest. However, creating a free account lets you track orders, save addresses, manage wishlists, and check out faster next time.
Click "Forgot password?" on the Sign In page. Enter your email and we'll send a reset link within 5 minutes. Check your spam folder if you don't see it. The link expires after 1 hour.
To permanently delete your account and all associated data, please email privacy@ecomfront.com with the subject "Account Deletion Request." We'll process your request within 30 days in accordance with our Privacy Policy.